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Terms and Conditions for On-line Bookings

1. Your booking is not transferable and may not be resold or passed to others. In the event that your ticket is resold or transferred to another party, it may be voided and entry to the event refused.
2. Your booking is a firm commitment and it may not be possible to amend it once made. Any amendments will incur a £2.50 administrative charge.
3. Your booking entitles one person or family group to entrance to the event. If more than one person or family group presents the details shown on this booking, they and any other persons or family groups presenting the same details may be refused entry or asked to leave.
4. In the unlikely circumstance that the event does not take place on the date specified, you may be offered an alternative date. If no alternative date is available or the alternative date offered is not acceptable to you, your booking will be cancelled and a full refund made.

Cancellation and refund policy

You may cancel your booking and ask for a refund by writing to us at Fairyland Trust, PO Box 305, Wells next the Sea, NR23 1WX or e-mailing us at within 7 working days of the date of your booking and no later than 7 days before the event is due to take place. Cancellations and refunds outside of these limits will be considered but may not be possible.

Please be sure to include your name, address and booking reference number in any letter or e-mail.

Other information

Supervision of children

Please note workshops are only suitable for children over 3 years old and some are only suitable for children over 6 (indicated by a 6+ mark on our website). Please do not book under-age children into these workshops as they will not be allowed in on the day. All children under 6 must be accompanied by an adult. Over 6s can be left at your own discretion but all children remain the responsibility of their adults at all times during the workshops. We cannot run the workshops as a crèche.

No dogs

Sorry no dogs except guide dogs are allowed at our events either on site or in the car park.

Postal address

The Fairyland Trust

PO Box 305
Wells next the Sea
Norfolk
NR23 1WX